No excuses, I know I haven’t posted for a long long time. Busy life and something had to give!
Anyway, I wanted to mention a couple of experiences I have recently had with a major seller of computers. No names but they are a major world pc shop.
The first story involves my mum. She had decided that she should join the silver surfer set and arrived down from Shetland hoping to buy her first ever computer. I gladly said I would help in her quest cause that’s the easy bit, the hard bit would be left to my brother in Shetland – showing her how to work it!
We arrived at the said superstore, found the ideal laptop for mum, I told her to buy it while I bought my own replacement laptop. I bought mine, took no-nonsense about extended warranties which cost more than the thing itself and looked around for mum. She was being harassed, she was told she had to buy security software (even though it had all been arranged with her network provider) and she had to buy an extended warranty. I joined the conversation just in time as the salesman said it was very irregular and he would have to speak to the manager regarding mums refusal to take these extras! It seems that the older buyer of computers is a target for all sorts of extras that wasn’t forced on me, when I said no to extras, my salesman agreed with me. How many people new to computers have been hoodwinked?
My next encounter with the same store was when I took my computer (still under 1year guarantee!) into the store to be fixed, only to be told it had to be seen at home by an engineer. Luckily they do work Saturdays, so the first repair man came, said he usually fixed TV’s, fiddled with the computer, replaced bits then left. Once gone I realised he had actually replaced bits and downgraded the spec, so arranged another repair, another Saturday waiting all day and guess what, this repairman told me he couldn’t fix the computer and in the end I had to take it into the store anyway!!
Bad service all-round and time to find a new computer shop, though I shouldn’t need a new one for a long time!
